Hospital KPIs
Hospital KPIs: 12 metrics every administrator should track
You can't improve what you don't measure, but tracking fifty numbers helps nobody. These twelve indicators cover patient flow, beds, theatres, money and quality. Most come straight out of a hospital management system.
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The 12 KPIs
| KPI | How to calculate | Why it matters |
|---|---|---|
| OPD waiting time | Time seen − appointment or arrival time | The patient's first impression |
| Door-to-doctor (emergency) | Time seen by doctor − arrival | Safety of emergency care |
| Bed occupancy rate | Inpatient days ÷ (beds × days) × 100 | Use of capacity; aim 75–85% |
| Average length of stay | Inpatient days ÷ discharges | Efficiency, by specialty |
| Bed turnover interval | (Beds × days − inpatient days) ÷ discharges | Idle time between patients |
| Theatre utilisation | Hours used ÷ hours available | Your most expensive resource |
| Same-day cancellations | Cases cancelled on the day ÷ cases listed | Wasted theatre time |
| Collections | Money received per day and department | Cash flow |
| Unbilled services | Services given but not billed | Hidden revenue loss |
| Claim rejection rate | Rejected ÷ submitted claims | Scheme and insurance income |
| 30-day readmissions | Readmitted within 30 days ÷ discharges | Quality of care and discharge |
| Patient feedback | Share rating their visit good or better | Experience and reputation |
Calculate them now
Use the free bed occupancy and ALOS calculator and the OPD capacity planner. QueroCura's command centre shows footfall, admissions, collections and occupancy live.
Frequently asked questions
What are the key performance indicators for a hospital?
OPD waiting time, emergency door-to-doctor time, bed occupancy, ALOS, turnover interval, theatre utilisation, cancellations, collections, unbilled services, claim rejections, readmissions and patient feedback.
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Plan my hospital setupLast updated 03 November 2026.